01429 874 548

Terms and Conditions


Terms and Conditions

All dogs will be subject to an initial assessment, carried out by 123 Walkies. 123 Walkies have the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous.

The client agrees that, in admitting their dog, 123 Walkies have relied on the client’s representation that their dog is in good health and has not harmed or shown aggression towards any human or any other dog.

The client is solely responsible for any and all harm or damage caused by their dog while it is under the care of 123 Walikies, or is using any other services provided by 123 Walkies, and agrees to indemnify 123 Walkies in full against any liability arising from such harm or damage to third parties.

The client agrees to notify 123 Walkies immediately of any dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.

123 Walkies offer services where dogs walk in groups and the client accepts that during the course of normal dog play their dog may sustain injuries. 123 Walkies monitor all dog play but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.

123 Walkies will only let a dog off the lead if their staff have a signed consent form from the dog’s owner.

The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of 123 Walkies, together with any associated costs e.g. call-out charges. The client authorises the staff of 123 Walkies to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the xlient accepts that the staff of 123 Walkies may at their discretion use any registered Vet. The client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.

123 Walkies reserves the right to refuse admission if the client fails to provide adequate proof of vaccinations.

Bitches may not attend 123 Walkies while in season or pregnant.

The client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough for which 123 Walkies are not liable.

The client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases and that, if such is contracted, the client will immediately notify 123 Walkies.

The client consents to their dog being photographed, videotaped, and/or used in any media or advertising by 123 Walkies without prior approval. All such media remain the property of 123 Walkies.

The client agrees that 123 Walkies is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

The client agrees to ensure their dog has not eaten in the hour before pick up by 123 Walkies to ensure sufficient time to digest food before any exercise or play.

The client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.

The client agrees that, by signing the key holder waiver form this will indemnify 123 Walkies in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
No variation of these Terms and Conditions will have effect unless confirmed by 123 Walkies in writing.

Find Us

The Innovation Centre,
Hub Two,
Queens Meadow Business Park,
Hartlepool, TS25 5TG

Please note:
All dogs would need to be up-to-date with worming, flea/tick treatments, vaccinations and insurance. 123Walkies are not liable for any vet bills and/or 3rd party claims. Call us on 01429 874548 to arrange a free meet and greet to discuss your dogs needs. Our offices are open 08:00 – 16:00, Monday to Friday.

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